Effective Date: January 2021

At Civil Engineers Training Academy (CETA), we are committed to providing high-quality education that meets the needs and expectations of our learners. We strive to ensure your satisfaction with our courses. This Refund Policy outlines the terms and conditions regarding refunds for our courses.

  1. Course Previews and Curriculum We understand the importance of making an informed decision before enrolling in a course. Therefore, we provide accessible “Course Previews” and “Course Curriculum” videos for every course on our website. We encourage you to review these materials to gain a comprehensive understanding of the course content before making a commitment.

  2. Refund Eligibility We offer a 100% refund if you make a refund request within 24 hours of enrolling in a course. To be eligible for a refund, the following conditions must be met:

2.1 Timely Refund Request: You must submit your refund request through the email mentioned on our website within 24 hours of your registration or enrollment.

2.2 Course Curriculum: If you feel that the instructor has not met the course curriculum as described or you have mistakenly chosen the wrong course, you may request a refund.

  1. Refund Request Process To request a refund, please follow the steps below:

3.1 Send an Email: Send an email to the following address: info@ceta-ac.com. Include the following details in your email:

    • Your name
    • Course name
    • Date of enrollment
    • Reason for requesting a refund

3.2 Review and Response: Our support team will review your refund request and respond to you within 72 hours. We may require additional information or clarification to process your request.

3.3 Refund Approval: If your refund request is approved, you will receive a confirmation email notifying you of the approval.

  1. Refund Processing If your refund request is approved, we will initiate the refund process. Please note the following:

4.1 Refund Timeframe: Refunds will be processed within 15 days of receiving the approval notification.

4.2 Refund Method: Refunds will be issued using the original payment method used during enrollment.

  1. Non-Refundable Items Please note that if you have downloaded any resources from the course you enrolled in, your refund request will not be accepted. Refunds are only applicable to the course enrollment fee.

  2. Contact Us If you have any questions, or concerns, or need further assistance regarding our Refund Policy, please contact us at info@ceta-ac.com.

We reserve the right to modify or update this Refund Policy at any time. Any changes to the policy will be effective immediately upon posting the updated version on our website.

Last Updated: 01 May 2023